Complaints Related to Accreditation Policy

Responsible Unit: OIIE | Executive lead: Provost 
Created: 5/2011 | Reviewed/Revised: 3/6/2018, 1/2021, 4/24/23 | Effective: 1/4/2021, 5/1/2023 
Compliance: COCA 2.4, NWCCU 2.C.2, 2.D.2, CAPTE 3F, ACOTE 3.4.4 
Approving Body: PAC | Classification: Institution-wide 

 


Policy:  
Any individual may file a complaint regarding an accreditation standard, eligibility requirement, procedure, or policy. Such complaint must be filed in accordance with procedures in place at PNWU before seeking resolution from an accrediting body. 

Records of the receipt, adjudication, and resolution of written complaints will be maintained by the dean/director of the program receiving the complaint (for programmatic accreditation complaints) or by the University provost (for University accreditation complaints).  
At no time will any adverse action be allowed against the person(s) for filing a complaint. 

Definitions:  
For this policy, a complaint is a written explanation of dissatisfaction or disagreement with an action, decision, or omission within the control or responsibility of PNWU relative to accreditation standards, eligibility requirements, procedure, or policy. 

Procedure:  
See Complaints Related to Accreditation, found on the Accreditation page at PNWU.edu 

Related Documents: 
Student Complaint of Program Integrity Policy